FREQUENTLY ASKED QUESTIONS
When you shop with us, we strive to ensure that you receive the same product as depicted in the picture. Our team works diligently to provide accurate product images and descriptions to give you a clear representation of what to expect. However, please keep in mind that minor variations may occur due to factors such as lighting, screen resolution, or handmade craftsmanship. Rest assured, we are committed to delivering high-quality products that meet or exceed your expectations.
You may be able to access your sales receipt by logging into your account and viewing your order history. This option allows you to access and print your receipt at any time for your records.
We strive to keep our inventory well-stocked to meet the demands of our customers. While we make every effort to maintain adequate stock levels, occasionally, certain items may become temporarily unavailable due to high demand or other factors.
When placing your order, simply select your preferred shipping option and provide the necessary details. If you have any specific requests or questions about shipping destinations, feel free to contact our customer service team. We're here to help ensure your order reaches you wherever you need it to go.
Except P.O. boxes, we can ship your order to your Home or Office address OR you can simply pick it up from our shop located at Shop G4B, 670 Chapel Street, South Yarra, VIC 3141.
