Who we are
Effective Date: 26th May 2024
Welcome to Artistry Gifts & Lotto (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it.
1. Information We Collect
1.1 Personal Information
When you use our website, we may collect the following personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, and preferences.
- Payment Information: Credit card details, billing address, and payment history.
- Order Information: Order details, product preferences, and delivery information.
1.2 Non-Personal Information
We may also collect non-personal information automatically as you navigate through our website:
- Device Information: IP address, browser type, operating system, and device type.
- Usage Data: Pages visited, time spent on each page, clickstream data, and search queries.
2. How We Use Your Information
2.1 To Provide and Improve Our Services
We use your information to:
- Process and fulfill your orders.
- Communicate with you about your orders, account, and customer service inquiries.
- Improve our website, products, and services based on your feedback and usage patterns.
2.2 Marketing and Promotional Communications
With your consent, we may use your information to:
- Send you promotional offers, newsletters, and updates.
- Personalize your experience with targeted advertisements and content.
2.3 Legal and Security Purposes
We may use your information to:
- Comply with legal obligations and respond to lawful requests.
- Protect the rights, property, and safety of our customers, employees, and the public.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who help us operate our website, process payments, deliver orders, and perform other business functions.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
- Legal Requirements: Authorities or law enforcement when required by law or to protect our legal rights.
4. Your Choices and Rights
4.1 Access and Correction
You can access and update your personal information by logging into your account or contacting us directly.
4.2 Opt-Out
You can opt-out of receiving promotional communications by following the unsubscribe instructions in the emails we send or by contacting us.
4.3 Data Deletion
You can request the deletion of your personal information by contacting us. We will comply unless we are required to retain certain information for legal or legitimate business purposes.
5. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
6. Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Artistry Gifts & Lotto
Shop G4B, 670 Chapel Street,
South Yarra, VIC 3141, Australia.
(03) 9044 3825
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
1. Service Providers
We partner with third-party vendors to perform various functions necessary for our operations. These providers may have access to your personal data to the extent necessary to perform their services, which include:
- Payment Processors: To process payments securely and efficiently.
- Shipping and Logistics Companies: To deliver your orders to your specified address.
- IT and Hosting Providers: To maintain our website, manage databases, and ensure the security of our systems.
- Customer Service Platforms: To facilitate customer support and communications.
- Marketing and Advertising Partners: To assist with marketing campaigns, email communications, and targeted advertisements.
2. Business Partners
We may share your data with our business partners in connection with joint marketing efforts, promotions, or co-branded services that you opt into.
3. Affiliates
We may share your information with our affiliates and subsidiaries for internal business purposes, such as data analysis, auditing, and other business operations.
4. Legal and Compliance
We may disclose your personal data:
- To Comply with Legal Obligations: When required by law, regulation, legal process, or governmental request.
- To Protect Our Rights and Interests: To enforce our terms of service, protect our operations, and pursue available legal remedies.
- To Prevent Harm: To protect the rights, property, or safety of our users, employees, or the public.
5. Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your personal data may be transferred to the new owner or successor entity. You will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.
6. With Your Consent
We may share your personal data with third parties for purposes not covered by this Privacy Policy, but only with your explicit consent. For example, if you participate in a survey or contest, we may share your information with third parties as described in the participation terms.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
